NeoDrive operates the NeoDrive Driver mobile application (“the App”).
This Privacy Policy explains how we collect, use, store, and protect personal and device data when you use the App.
By using the NeoDrive Driver App, you agree to the terms described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following information when you create or use your driver account:
-
Name
-
Phone number
-
Email address
-
Driver identification documents (where required)
-
Vehicle information
-
Profile photo
1.2 Location Information
To enable ride assignment, navigation, and safety features, we collect:
-
Real-time GPS location
-
Background location data (even when the App is closed or not in active use, only if you grant permission)
This is required for:
-
Showing drivers as available
-
Matching drivers with riders
-
Navigation and route tracking
-
Safety and fraud prevention
1.3 Device Information
We may collect:
-
Device model and OS version
-
IP address
-
Network information
-
App usage logs and crash reports (for performance improvements)
1.4 Payment and Earnings Information
We may process:
-
Bank account or wallet details
-
Trip earnings
-
Payment transaction records
2. How We Use Your Information
We use the collected information to:
-
Create and manage your driver account
-
Match drivers with ride requests
-
Provide accurate navigation and route guidance
-
Process payments, earnings, and financial reports
-
Improve App performance, stability, and safety
-
Detect and prevent fraud or misuse
-
Provide customer support
3. Data Sharing and Disclosure
We do not sell your personal data.
We may share information only with:
-
Passengers, to show driver name, vehicle details, and location during a trip
-
Payment processors, to complete payouts
-
Regulatory or law enforcement authorities, when legally required
-
Service providers, who help us operate the App (analytics, crash logging, etc.)
All third parties are required to comply with data protection laws.
4. Data Storage and Security
We use industry-standard security measures to protect your data.
However, no method of electronic storage is 100% secure. We continuously improve our technical and organizational safeguards.
5. Data Retention
We keep your data only as long as necessary for:
-
Legal requirements
-
Financial reporting
-
Safety and fraud prevention
You may request deletion of your account, subject to legal and operational obligations.
6. Your Rights
Depending on your region, you may have the following rights:
-
Access your data
-
Update or correct your data
-
Request deletion of your data
-
Withdraw consent (e.g., location permissions)
-
Request a copy of your data
You may contact us using the details below for any privacy-related requests.
7. Children’s Privacy
The App is not intended for users under the age of 18.
We do not knowingly collect information from children.
If we become aware that child data was collected, we will delete it promptly.
8. Third-Party Services
The App may include integrations with:
-
Google Maps
-
Location services APIs
-
Payment service providers
These third parties have their own privacy policies, which apply independently.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions or privacy requests, please contact:
NeoDrive Auto & Global Trading Ltd
Plot 1/6, Ikota First Gate,
Gbola Gas Rd, Lekki – Epe Expressway,
Eti-Osa, Lagos, Nigeria
Email: support@neod.ng
